Website: https://www.juckesofworcester.co.uk/ Effective Date: 27/08/2026

Juckes of Worcester Limited treats our customers’ privacy and security with the utmost care. By visiting our site, you are accepting and consenting to the practices described in this policy.

1. Who We Are (Data Controller)

Any personal information provided to or gathered by us is controlled by Juckes of Worcester Limited (“We”, “Us”). We are a company registered in England and Wales (Company No. 04890717).

2. Information We Gather

When you interact with our site, place an order, or contact us, we collect and store various types of information:

  • Information You Provide: We collect data you submit when ordering, browsing, registering for our newsletter, accessing your account, or submitting a review. This includes your name, email address, postal address, and specific product interests.

  • Automatic Information: Your web browser automatically provides us with information such as your IP address, browser type, operating system, navigation path, and search history. We may also use statistics packages to measure site traffic and page engagement.

  • Comments and Media: When you leave comments, we collect the data shown in the comments form, alongside your IP address and browser user agent string to help with spam detection. An anonymised string (hash) from your email may be provided to the Gravatar service (see their privacy policy at https://automattic.com/privacy/). If you upload images, you should avoid including embedded location data (EXIF GPS), as visitors can download and extract this.

  • Email Communications: We receive read confirmations from supported email clients for our newsletters to help us improve our communications.

  • Telephone Calls: We may occasionally record telephone calls for training purposes and to ensure high customer satisfaction.

  • Information from Elsewhere: We may occasionally receive and store information about you from other third-party sources.

3. How We Use This Information

We only use the information we obtain lawfully and in accordance with the UK GDPR and the Data Protection Act 2018. We use your data for:

  • Order fulfillment and processing

  • Customer service

  • Fraud prevention and age verification

  • Site and customer experience optimisation

  • Email Marketing: Providing information, promotions, and offers via our regular newsletter (which you must register to receive). You can opt out at any time by contacting us.

4. Cookies and Embedded Content

We use cookies to improve your experience on our site:

  • Comments: If you leave a comment, you may opt-in to saving your name, email, and website in cookies for your convenience. These last for one year.

  • Login & Accounts: Visiting the login page sets a temporary cookie to check if your browser accepts them. When logging in, cookies are set to save your login info (lasts 2 days, or 2 weeks if you select “Remember Me”) and screen display choices (lasts 1 year).

  • Publishing: Editing or publishing an article saves a cookie with no personal data indicating the post ID, expiring after 1 day.

  • Embedded Content: Articles on this site may include embedded content (e.g., videos, images). This content behaves exactly as if you visited the source website, which may collect data, use cookies, or embed third-party tracking.

5. Who We Share Your Data With

We only disclose the information necessary to fulfill your orders or maintain site security. Third parties include:

  • Our delivery and logistics partners.

  • Our online payment processing partners.

  • Automated spam detection services (which check visitor comments).

6. Data Security and Retention

  • Security: All communication between your web browser and our server—including order placement, account access, and card payment processing—is encrypted using 128-bit SSL to ensure secure transmission.

  • Retention: If you leave a comment, the comment and its metadata are retained indefinitely to approve follow-up comments automatically. For registered users, we store the personal information provided in your user profile indefinitely, or until the account is deleted.

7. Your Rights Over Your Data

You have full control over your personal information. If you have an account or have left comments on this site, you can:

  • See, edit, or delete your personal information in your user profile at any time (usernames cannot be changed).

  • Request to receive an exported file of the personal data we hold about you.

  • Request that we erase any personal data we hold about you (excluding data we are obliged to keep for administrative, legal, or security purposes).

  • Correct any incorrect information or request removal from our email marketing lists.

8. Contact Us

If you have any questions about this privacy policy, your personal data, or wish to exercise your data rights, please contact us: