Frequently Asked Questions

FAQs

General

1Where do your wines come from?
All over the world! We are members of the IWBC (Independent Wine Buyer’s Consortium) a group that works with vineyards and producers across the globe to bring exclusive label wines to the on-trade market across Britain.
2Are your wines found anywhere else?
The vast majority of our wines are exclusive to IWBC members, meaning you’ll only ever see them in other venues supplied by a member. Most importantly - our wines will NEVER be found in large chain restaurants and NEVER in supermarkets or chain retailers.
3 When do you deliver?
All of our customers are assigned at least one weekly delivery day, depending on location, however our small but flexible team will always do what we can to help you out if you’re running low on stock unexpectedly!
4How do we order?
We take orders by email, phone or text/whatsapp. We’re more than happy to arrange a convenient time to call and take your order.
5Do you print wine menus?
Yes! We design our wine menus in house, and are always willing to work with the customer throughout the design process.
6 What areas do you cover?
We cover the West Midlands area, however we’re always looking to grow the business and will happily take larger orders from further afield.

Tasting

1Do you offer private wine tastings for businesses?
Yes, we are happy to hold tastings for both staff and customers upon request. Staff tastings help build confidence in recommending wines and optimize sales, while customer tastings encourage footfall and let people "try before they buy."
2When can I try your wines in-store?
We have wine on tasting in the shop every Saturday. We also hold regular open days and host our large annual tasting in late November. (Keep an eye on our space for upcoming details).
3How do I place an order?
You can place an order by phone, fax, or email. Alternatively, we can arrange to call you on a day that is most convenient for you to take your order.
4What are your opening hours for phone orders?
Our warehouse is open to take phone orders from 9:00 am to 5:00 pm, Monday through Friday. If you call outside of these hours, you can leave a message on our answerphone.
5What is the minimum order for free delivery?
The minimum order to qualify for free delivery is 12 bottles. These can be a mixed case.
6What is your contact information?
You can reach us via: Phone: 01299 890113 or 01299 890106 Fax: 01299 890114 Email: [email protected]